Your Privacy Is Important To Us

How galyxenoria collects, uses, and protects your personal information

Introduction To Our Privacy Policy

At galyxenoria, we are committed to safeguarding your privacy and handling your personal information with care. This policy outlines how we collect and use your data.

We comply with Australian privacy laws and aim to be transparent about our data processing practices. Please review this policy to understand your rights and options.

Personal Data We Collect

We collect information directly from you and automatically when you use our services, to deliver a secure and personalised experience.

Information You Provide To Us

  • Contact details such as your name and email address.
  • Information provided through enquiry forms.
  • Details given during consultations or support queries.
  • Feedback or testimonials submitted voluntarily.
  • Communication history with our team.

Information Collected Automatically

  • Device information, including IP address.
  • Usage data about website interactions.
  • Browser type and settings detected.
  • Access times and referring URLs.
  • Cookie data and similar identifiers.

How We Use Your Data

Your personal information is processed to provide our services, respond to enquiries, and improve user experience.

  • To process consultation requests
  • To communicate important updates
  • To personalise your experience
  • To maintain website security
  • To address support requests
  • To comply with legal obligations
  • To analyse service usage trends

Our Promise: We do not sell your data and only share information as necessary for service delivery or legal compliance. Your privacy is respected at every step.

How Data Is Shared

We share data with service providers, legal authorities, or as required for business operations, always under strict conditions.

Service Providers

Third-party vendors may access data to support our operations, bound by confidentiality agreements.

Legal Requirements

We may disclose information to comply with legal obligations or respond to lawful requests.

Anonymous Analytics Data

We may use aggregated, non-identifiable data for analytics and improvement purposes.

Your Privacy Rights

You have rights to access, correct, delete, or restrict the use of your information as outlined below.

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion where legally permitted.
  • Request transfer of your data.
  • Object to certain processing activities.
  • Request restriction of processing.

To exercise your rights or ask questions about privacy, please contact us using the details below.

How We Protect Your Data

We use technical and organisational measures to secure your personal information against unauthorised access, alteration, or loss.

Technical Safeguards

  • Encryption of sensitive data
  • Secure server infrastructure
  • Regular security audits
  • Access controls and monitoring

Organisational Policies

  • Employee training on privacy
  • Data minimisation practices
  • Confidentiality agreements with staff
  • Incident response protocols

How Long We Keep Your Data

Personal data is retained only as long as necessary for the purposes described in this policy or as required by law.

  • Kept while your account is active.
  • Retained for service improvement analysis.
  • Stored for client service history.
  • Held per legal recordkeeping rules.
  • Retained only if you opt in to communications.

You may request deletion of your data at any time, subject to legal requirements.

Transfers Outside Australia

Your data may be processed outside Australia with safeguards such as contract clauses and secure transfer protocols.

  • Service provider contract terms
  • Data encryption in transit
  • Compliance with legal requirements
  • Regular third-party audits

Cookies And Tracking Technologies

Our site uses cookies to improve experience and analyse usage. See the Cookie Policy for details.

Types Of Cookies Used

  • Essential for website operation only
  • Help monitor and improve service
  • Remember user preferences
  • Enable enhanced features

You can control cookie preferences via your browser or our consent tool.

Changes To This Policy

We may update this Privacy Policy and will post changes here with the effective date.

  • Notice on website updates
  • Email notification where required
  • Access to previous policy versions
  • Highlight of significant changes

Continued use of our site means you accept any policy updates.

Contact Us About Privacy

Reach out for privacy questions or to exercise your rights.

galyxenoria

373 Bay Street, Port Melbourne, VIC 3207 Australia

Phone: +61812414804

Email: content@galyxenoria.com

Policy last updated August 23, 2025.

Effective from August 23, 2025.